Getting the Most from Your New Webmail System
Simple step by step guides to help you organise your inbox, improve your email formatting, and create a professional signature. These quick settings will help you stay on top of your emails and present your communications clearly.
Strengthening Email Reliability for Councils
Our new email system is built for reliability, with improved resilience, stronger data protection, and enhanced security. Here’s what’s changed and what it means for your council.
Take a look at the new webmail system
Your New Webmail System –Simpler, Faster, and Built for How You Actually Work For years, email has been something councils … Read More
Stronger Backup Protection for Your Emails
Our new email system includes daily backups and 30 day recovery, allowing us to restore emails quickly if anything is lost or deleted.
Email Service Update: Issue Resolved
Email services have now been fully restored following a recent provider issue. We apologise for the disruption and share how we are improving communication and moving to a more reliable platform.
Email Service Update
Email Service Update We wanted to provide an important update regarding the ongoing email issues affecting some of our clients. … Read More
Temporary Pause on Website MOTs
Temporary Pause on Website MOTs With the Easter bank holidays approaching, alongside a number of pre-booked staff holidays and a … Read More
Subject Access Requests and Compensation Claims: What Parish and Town Councils Should Know
Subject Access Requests and Compensation Claims: What Parish and Town Councils Should Know Recently, a number of organisations across the … Read More
We’re Accelerating our Email Migration… Here’s Why
We’re Accelerating Our Email Migration Here’s Why Over the past year, we’ve been gradually moving councils away from our legacy email provider to … Read More
Service Updates and Pricing Changes for Website Hosting and Email
We are introducing important updates to our website hosting and email services, including an increase in hosting fees and the inclusion of SSL certificates as standard. These changes are designed to improve security, reduce operational risk, and ensure council services remain reliable and compliant.
How to Create a Google App Password for Email Migration
To migrate your Gmail email securely, Google asks for an App Password instead of your normal password. This step by step guide explains how to create one quickly and safely.
Festive Closure Notice & Season’s Greetings
Festive Closure Notice & Season’s Greetings As 2025 draws to a close, we’d like to take a moment to thank … Read More
Copytrack Copyright Emails: What Councils Need to Know
Councils across the country have recently received copyright claims from Copytrack, often demanding proof of image licences or payment. In many cases these emails are based on incorrect automated matches, where the image Copytrack refer to is not the one used on the council’s website. Our latest guidance explains what these notices are, why they often contain errors, and the simple steps councils can take to dismiss inaccurate claims with confidence.
Making Your PDFs Accessible: Why It Matters and How to Do It
Making PDFs accessible is essential for councils and public bodies, both for legal compliance and to ensure every resident can access important information. Many PDFs fail because they are scanned, untagged, or missing basic structure. This guide explains the common issues and the simple steps you can take to create accessible, WCAG compliant PDFs that work properly with screen readers and assistive technology.
Protecting Your .gov.uk Mailbox: Why Forwarding Is Not Allowed
Why Forwarding .gov.uk Emails to Personal Accounts Puts Your Council at Risk Using a .gov.uk email address is more than … Read More
We Now Accept Credit Card Payments
We now accept Credit Card Payments We have introduced a new way to pay your invoices, making things a little … Read More
System Upgrade Complete — Faster, Safer and more Reliable than ever
We’re pleased to share an update on the major improvements we’ve been making behind the scenes to our hosting and … Read More
Keep Your Council Website on Track With Our WCAG 2.2 MOT
Book Before 30 November As we move toward the festive season, many of us are busy preparing end-of-year reports, wrapping … Read More
Service Interruption – Our Apologies and Next Steps
We want to let you know about an issue that affected our websites yesterday. Around lunchtime, there was a service … Read More
Outlook Not Accepting Your Email Password? It Could Be the Special Characters
You might be encountering a little-known issue where Microsoft Outlook struggles with certain special characters in passwords — symbols like @”£$%^&*()[]{}+=#~ can confuse the setup process and prevent your account from connecting, even if the password is technically correct.
Our New Email Hosting
Dependable email, built for the way you work. Our hosting offers generous storage, reliable delivery, and a clean, mobile-friendly webmail system, with simple management and expert support included. Whether you’re upgrading or just getting started, we’ll make the move easy.
Why Your Council’s Email is Evolving and What You’ll Gain
Why Your Council’s Email is Evolving and What You’ll Gain Nobody wakes up thinking, “I can’t wait to change my email … Read More
