Email Service Update: Issue Resolved and What Happens Next
Over the past few days, many of our clients experienced disruption to their email services. We understand how important email is to your day to day operations, and we sincerely apologise for the impact this caused.
We’re pleased to confirm that the issue has now been fully resolved, and all email services should be working as normal.
What happened?
The disruption was caused by an issue with our email provider. While we worked closely with them to resolve the problem as quickly as possible, we recognise that the level of communication during this period did not meet the standard we aim to provide.
Due to the high volume of calls and messages, we were not always able to respond as quickly or clearly as we would have liked, and we completely understand the frustration this caused.
What we’ve improved
As a result of this experience, we have already made changes to ensure better communication in future.
We have introduced an SMS update system, which will allow us to send important updates quickly and directly during any future incidents or service changes.
If you would like to receive these updates, you can sign up here:
https://visionict.com/stayupdated/
Moving to a more reliable platform
This situation has also reinforced the importance of continuing our transition to a newer, more reliable email platform.
The new system offers:
- Improved reliability and performance
- A modern, user friendly webmail interface
- Flexible storage options
- Greater control for councils over their email accounts
You can read more about this here:
https://visionict.com/emailevolving/
We will be carrying out migrations in a controlled and structured way over the coming weeks to ensure everything runs smoothly, without the need for urgent changes.
Ongoing support
If you are still experiencing any issues, or if anything does not appear to be working as expected, please do get in touch with our support team and we will prioritise resolving this for you.
Thank you
We would like to thank you for your patience and understanding while we worked through this issue. We know how disruptive this has been, and we truly appreciate your support.
