We want to let you know about an issue that affected our websites yesterday. Around lunchtime, there was a service interruption which meant that sites were unavailable for just under three hours. We would like to apologise sincerely for the disruption this may have caused you, your council, and your residents.
We know how important it is that your website is always available, it is the first place many people go for information and updates. Even short periods of downtime can cause inconvenience, and we take that very seriously.
It’s worth noting that this was the first significant outage we have experienced in over two years. During that time our websites have maintained an excellent track record of reliability and stability. That said, we fully recognise that even one incident is one too many, and we are committed to learning from it.
Our team is already reviewing the situation to understand exactly what happened and to identify improvements we can make to strengthen our systems further. Our focus is on ensuring that this does not happen again, and that we continue to provide the dependable service that you expect and deserve.
We’d like to thank you for your patience and understanding. Your trust is very important to us, and we will continue to keep reliability at the heart of everything we do.
If you have any questions, please don’t hesitate to contact our support team — we are always here to help.
The Vision ICT Team
