Why Your Council’s Email is Evolving and What You’ll Gain
Nobody wakes up thinking, “I can’t wait to change my email system today.” We get it — it sounds fiddly, disruptive, even a bit thankless. But here’s the thing: sticking with a system that almost works isn’t being cautious. It’s being quietly held back.
For years, our email service provider did the job. But in truth? It’s been creaking at the seams. You told us, and we’ve listened.
So we’re upgrading — not just for the sake of it, but because email should quietly just work. Better delivery. More control. Webmail that actually works on your phone.
We’re moving to 20i — a modern UK-based platform offering reliability, flexibility, and a clean, mobile-friendly experience.
Why It’s Time
Let’s be honest. The old setup has been causing headaches:
- Emails mysteriously vanishing into the Microsoft/Outlook void
- A clunky webmail interface from another era
- Mailboxes that filled up with nowhere to grow
That’s not good enough. Not for you, and not for the people who rely on your council communications.
possibilities. This is part of a wider push to give you more value, less faff.
What You’ll Get Instead
With the move to 20i, you’ll see real improvements that make day-to-day life smoother:
- Reliable delivery and speed – hosted on robust UK-based servers
- Flexible storage – 10GB per mailbox included, with affordable upgrades
- A modern webmail interface – looks good, works well, even on your mobile
- More control (if you want it) – manage your own mailboxes and domains, or let us do it all
We’re not just solving problems, we’re unlocking possibilities. This is part of a broader effort to provide you with more value and less hassle.
When Is This Happening?
We’re rolling out migrations now and aim to complete them by Q3 2025. You’ll hear from us directly when it’s your turn, and we’ll make the process as painless as possible.These issues have made day-to-day communication less efficient for some clients, and we believe you deserve better.
Calendars and Contacts – a Quick Note
You won’t find a built-in calendar in the new webmail. Most users already manage calendars through Outlook or their phones, so we’ve focused on improving what you actually use, not what sits untouched.
And we won’t automatically migrate contact or address book data, but we’ll provide guidance if you need to export any critical information.
Flexible Plans, Built Around You
To suit different levels of support and flexibility, we’re offering three packages:
1
Full Service (We’ll Handle It)
“For councils that want email sorted without lifting a finger.”
- You stay on the existing pricing
- We handle everything setup, migration, support
- Ideal if you want a hassle-free switch
2
Smart Saver (You’re in the Driving Seat)
“Lower annual cost. You manage more — we set you up.”
- £15 per mailbox per year
- 10GB storage included
- £75 one-off migration fee
- Additional 10GB storage = £12.50/year
3
DIY Pro (Full Control for Larger Teams)
“You run your own domain — we’re here if you need us.”
- £75/year per domain (unlimited 10GB mailboxes)
- You manage it all (with support if you want)
- Perfect for tech-savvy councils or those that want more control
Evolve Your Email
This isn’t just about upgrading your email — it’s about removing friction, saving time, and giving you more control (if you want it).
To begin, just fill out our short request form. It helps us plan your migration and tailor the setup to fit your council.
We’re looking forward to helping your email catch up with the way you work — more reliable, more flexible, and built for the future.
