At Vision ICT, reliable communication is essential, not just for us, but for every council we support. We know that email is a critical tool for your work, and we don’t believe it’s fair to ask you to tolerate continued unreliability.
What We’re Doing About It
We’re currently reviewing alternative email hosting options to offer a more stable, transparent, and cost-effective solution. We’re testing a new provider that offers:
- Improved deliverability and reliability
- Flexible pricing to match actual mailbox usage
- A built-in migration tool for those happy to handle the move themselves
- Managed migration services for a one-off fee, if you’d prefer we handle the switch for you
We’re finalising pricing and setup options now, and we expect to share full details with you by the end of the week.
What You Can Expect
We’ll provide a simple transition plan that minimises downtime and clearly outlines costs. Most councils, especially those using smaller mailboxes under 10GB, will benefit from lower annual mailbox costs.
This change is designed to offer long-term stability and better support, with transparent pricing that reflects how our clients actually use email.
Thank You
We appreciate your patience and understanding as we work through this process. A reliable email solution is a priority, and we’re committed to implementing something better for you as soon as possible.
Keep an eye on your inbox and our social channels, we’ll contact you very soon with a full update.
– The Vision ICT Team
