Council Email Services
Email that quietly gets on with the job
Email is one of those services nobody wants to spend time thinking about. It should be available when you need it, deliver messages properly and give you somewhere to turn when something goes wrong.
We look after more than 3,500 council email addresses, from single clerk mailboxes to councils where every member has their own account.
Whether you want us to manage everything or would prefer more control yourself, we can set up an email service that works for your council.
Professional addresses for your council
Using email addresses linked to your council’s domain looks more professional and keeps council business separate from personal accounts.
It also makes things easier when clerks, staff or councillors change. Accounts can be updated or replaced without important council correspondence being tied to someone’s private email address. If you also need a gov.uk domain, we can help with that too.
Use your email your way
Each mailbox includes 10GB of storage as standard, with more available if you need it. You can use our mobile-friendly webmail from any browser or connect your account to Outlook, Apple Mail and other commonly used email apps on your computer, phone or tablet.
Support when something does not look right
If a mailbox stops connecting, a message is rejected or Outlook suddenly decides it no longer likes your password, our support team is available to help. You will speak to someone who understands the email system and can explain the next step without burying the answer in technical language.
Reliable and protected
Your email is hosted on a modern UK-based platform designed to keep the service available and your messages moving.
Spam and virus filtering help stop unwanted or harmful messages. Email authentication, including SPF and DKIM, helps protect your domain and improves the chances of legitimate messages reaching their destination. Mailboxes are backed up automatically each day, with snapshots retained for 30 days. If an important folder or message is deleted accidentally, we may be able to restore it.
Managed by us or controlled by you
Some councils want us to create accounts, reset passwords and look after the technical settings. Others would rather manage their own mailboxes and domains. Both options are available. We will explain the difference and help you choose the arrangement that best suits your council.
Moving your existing email
Moving email can sound like a job best avoided, especially when years of council correspondence are involved.
We can handle the migration from your existing provider, help set up the new accounts and provide the settings needed for your devices. Before anything moves, we will explain what can be transferred and what you may need to save separately.
Talk to us about council email
Tell us how many mailboxes you need and whether you already have a council domain. We will explain the available options and provide a straightforward quotation.
