Stronger Backup Protection for Your Emails

A key benefits of this new platform is enhanced backup capability.

Your new email accounts will be protected by:

Daily automated backups
30 day snapshot retention
The ability to restore mailboxes to a previous point in time
Optional on demand backups for added peace of mind

This means that if emails are accidentally deleted or something goes wrong, we have the ability to restore data quickly and effectively.

How This Helps You Day to Day

These improvements are designed to support you in real, everyday situations where email data might otherwise be lost.

For example:

If a folder is accidentally deleted, we can restore it from a previous backup
If important emails are removed by mistake, they can be recovered
If correspondence relating to planning, meetings, or public enquiries is accidentally deleted, it can be restored
If changes are made to a mailbox that need to be undone, we can roll it back to an earlier point in time
If an account is compromised or behaves unexpectedly, we can restore it to a known good state
If emails are lost during setup on a new device, we can recover the missing data

In each case, we are able to go back to a previous snapshot within the last 30 days and restore the mailbox as needed.

This provides a practical safety net and helps ensure that important communications are not permanently lost.

A More Reliable Platform

The move to this new platform is not just about backups. It also allows us to deliver:

Improved overall performance
Better email delivery reliability
Greater flexibility for mailbox storage
A more modern and user friendly system

Looking Ahead

We understand how important email is to your day to day operations, and we sincerely apologise again for the disruption caused during the recent outage.

This move is part of our commitment to providing a more dependable and resilient service moving forward.

You can read more about the changes here:
https://visionict.com/emailevolving/

Stay Updated

We have also introduced an SMS update system to ensure you receive timely updates during any future incidents or important changes.