Strengthening Email Reliability for Councils

Following the recent disruption, we want to clearly explain what has changed and how the new email system has been designed to provide a more reliable and secure service moving forward. We understand how important email is to your day to day work, and this upgrade is focused on making sure your service is more stable and better protected.

Built for Reliability

The new platform has been designed with resilience as a core principle. Your email data is stored across multiple systems. If one part of the system encounters an issue, services are automatically routed to another. This helps keep your email available and reduces the risk of downtime.

Stronger Data Protection

Alongside this, enhanced backup systems are in place. These allow emails to be recovered if needed, whether due to accidental deletion or an unexpected issue. This provides an additional layer of reassurance that your data remains safe.You can read more about this here:https://visionict.com/stronger-backup-protection-for-your-emails/

Resilient Infrastructure

The platform is hosted in a resilient environment designed to maintain availability. This includes power protection systems and infrastructure designed to continue operating even if individual components fail.

Security You Can Rely On

Security is built into the platform as standard. This includes protection against spam and phishing, along with ongoing monitoring and testing to help safeguard your email accounts and data.

Recovery and Continuity

Disaster recovery processes are in place to ensure that, in the unlikely event of a major issue, services can be restored as quickly as possible.Combined with replicated data and backups, this provides multiple layers of protection.

What This Means for You

In practical terms, this means:

A more reliable email service

Reduced risk of disruption

Better protection for your data

Improved security against unwanted emails

A Managed Transition

We are migrating councils to the new system in phases over the coming weeks. This allows us to ensure each migration is completed carefully and with the right level of support, helping to keep everything running smoothly throughout the process.